Evidence of Need

According to the Indices of Deprivation 2011, Manchester has the third highest number of wards ranked within the 10% most deprived in England. The specific neighbourhood in which The Oasis Centre is situated is ranked 407 out of 32,482 for ‘Total Deprivation’, therefore it is within the bottom 1% of all neighbourhoods in England and Wales.

Of the 2.6 million people living in Greater Manchester:

  • 600,000 (23%) live within areas suffering from deprivation.
  • 20% of Manchester households are classified as ‘fuel poor’ (220,100 households).
  • 8.7% of the working age population in Greater Manchester (just over 150,000 residents) are in receipt of some form of incapacity or employment benefit. This is approximately 45% higher than the UK average (4.8%).
  • Data published by Save the Children in 2011 showed that Greater Manchester had the highest levels of severe child poverty of all English local authorities.

Following a comprehensive study which gathered primary evidence from a diverse range of local sources, The Greater Manchester Poverty Commission published its findings on 15 January 2013. The authors call for special measures to assist the poorest Manchester residents. In addition, it calls for action to prevent nearly 1.6 million people (nearly half the population of Greater Manchester) sliding into poverty.

Definitions and Characteristics

Households are defined as being in poverty if they get by on less than 60% of the average (median) UK income. The Commission graphically documented the hardships experienced by those living in poverty, facing hunger, isolation, fear and frustration. The largest group in this category were identified as families with children. Many in poverty are in part-time work, low waged and suffer from fuel poverty, food poverty and have reduced access to basic services such as transport and technology.

Definition of poverty in the UK: ‘[when] resources are so seriously below those commanded by the average individual or family that they are, in effect, excluded from ordinary living patterns, customs and activities.’
Peter Townsend, ‘Reporting Poverty in Britain’ Joseph Rowntree Foundation, 2009

A lack of choice is a common experience of Britain’s poor; not being able to choose what you eat, where you live, what you buy, or where you go. This lack of options, when contrasted with the wider population, leads to frustration, isolation and a cycle of negative thinking and behaviours.

As participants in the Manchester study reported:

  • ‘Poverty is about boredom. It’s “Groundhog Day”, a monotony of routine with no options.’
  • ‘Poverty means having to live hand to mouth and go through life without any luxuries.’
  • ‘We are left out of society. We live hand to mouth: we have no outings, no holidays, nothing.’

People living in poverty are far less able to cope with unforeseen events, crises or new demands; such as an unexpected bill, illness in the family or changes to the benefit system. These uncertainties create high levels of fear and anxiety, which themselves often lead to depression and other mental illnesses which again erode the ability to cope with the normal ups and downs of life.Low self-esteem often exacerbates poverty as people ‘go into themselves’, lose support networks and the confidence to ask for help, search for work or have a social life. Along with the isolation come feelings of shame and loss of dignity, creating a downward spiral which is difficult to escape.

Low self-esteem often exacerbates poverty as people ‘go into themselves’, lose support networks and the confidence to ask for help, search for work or have a social life. Along with the isolation come feelings of shame and loss of dignity, creating a downward spiral which is difficult to escape.

Routes Into Poverty

Of course, many people are born into families which are poor. Common reasons for a transition into poverty (or deeper poverty) are family or relationship breakdowns, with the resulting social isolation which can lead to mental illness and an inability to cope or access the necessary services. Substance abuse is a very common coping mechanism, and contact with other people in desperate situations can lead to further problems and a weak social network. As the report writers state, poverty is a very difficult trap to escape as, "a constant lack of money means investing in your future is impossible as the cost of transport, education and suitable clothes can be barriers to accessing work and training."


Poverty and debt are intrinsically linked. The lack of sufficient income and difficulty in accessing mainstream credit results in high interest loans from sometimes unscrupulous lenders and debt which spirals out of control. Community legal advice providers in Manchester indicate an increasing number of residents struggling with debt since 2009. The highest number of mortgage possession claims per 1,000 households was in the North West, at 4 per every 1,000 households (Centre for Responsible Credit 2011).

Bad debt often leads to breakdowns in personal relationships and poor health outcomes. 50% of people in debt have a mental health problem and 58% of people who contacted the debt charity ‘Step Change’, for advice in 2012, were suffering from severe depression.


The benefits system, intended as a safety-net, can become a trap, entangling the poor people as they become increasingly dependent on the system. This is an issue that successive Governments have struggled to resolve. Current attempts at reform could be described as the most radical in decades, affecting what was known as Incapacity Benefit; reshaping support for the unemployed and major changes to the rules governing housing support.

A survey conducted by Manchester Citizens Advice Bureau in 2012 assessed the impact of some of these recent changes, they found that:

  • 60% of claimants had a monthly shortfall in income, ranging from £7 to £400
  • 73% of respondents had rent arrears, averaging £350
  • 80% of survey respondents are cutting back on food
  • 53% of survey respondents are cutting back on gas and electricity
  • 40% of survey respondents said they were in debt for the first time with credit cards
  • 52% of survey respondents thought the only solution was to move house


According to the Joseph Rowntree Foundation, 4 million people are estimated to be living in food poverty in the UK meaning around 7% of the UK population cannot afford to buy fresh food and vegetables or two meals a day. Rising food and fuel prices, static incomes, underemployment and changes to benefits are some of the reasons why increasing numbers are being referred to foodbanks for emergency food. Food poverty is likely to have worsened by rising food prices in the UK. According to a recent government report (DefRA 2012), food prices in the UK rose by 32% between 2007 and 2012 compared with 13% in France and Germany. The price of processed food, often consumed by the poorest, has risen the most. The Trussel Trust has over 420 food banks across the UK (a 4-fold increase since 2010). They report that in 2013-14, foodbanks fed 913,138 people nationwide. They also report that the busiest food banks were in the North West, an average of 1,085 people used each food bank in 2012.


Evidence provided to the Greater Manchester Poverty Commission highlights the increasing shift of services and resources to online methods of delivery. Online delivery provides a more cost effective method of communication and delivery than face-to-face services, while also allowing individuals to access information at a time that is convenient to them. This increasing use of online modes of delivery does however raise concerns for those that do not have the means to access the internet, creating an increasing fear of isolation and poverty – digital exclusion.

'Technology supports every aspect of our lives – at home, at work, in the community, in how we communicate and in the services we use. There is growing evidence that digital technology can greatly enhance both quality of services and quality of life – particularly for the most disadvantaged citizens and communities.'
UK Government, Digital Exclusion Action Plan 2012

Digital exclusion has a number of impacts, such as restricting access to the most competitive energy tariffs, meaning the cost of living increases. The introduction of Universal Credit will also see a shift in the benefit system to an online delivery method, causing problems for individuals who do not have access to the internet. However, digital technology also provides the opportunity to reduce certain aspects of poverty, by providing access to services in remote areas.

The digital inclusion agenda has traditionally been concerned with increasing the accessibility to, and of, the internet, with the aim of ensuring residents are not excluded by the move to digitally delivered services. Digital inclusion has also focused upon realising and promoting the benefits that digital technology can bring. While access to the internet is an issue, with around 20% not having access to the internet, according to a 2009 Ofcom survey, a large challenges is attitudes to technology. 54% of those without a connection gave the reason as they ‘Don’t need it’.


The key recommendations of The Greater Manchester Poverty Commission (2013) included promoting actions to:

  • Increase access to affordable finance and financial support services to improve financial literacy.
  • Create a coordinated and sustainable approach to tackling food poverty, including increased access to affordable fresh fruit and vegetables.
  • Explore ways of providing free public transport for residents in poverty.
  • Reduce digital exclusion by increasing the provision of free ICT literacy training.
  • Review the supply and demand of free legal advice services.
  • Assessing services in terms of how they support and target those most in need, and whether the views of families have been considered within service design, thereby ‘poverty proofing’ all strategies and plans, working towards a ‘no wrong door’ approach to public services.
  • Improve the planning and coordination of voluntary sector services to tackle poverty.

Additional sources in addition to those stated: Office for National Statistics (ONS); Department for Communities & Local Government; Homes & Communities Agency, Motor Insurers Bureau.


As the largest neighbourhood in East Manchester, Gorton stretches over 2.5 square miles, from the edge of the city centre out towards the lower slopes of the Pennines, and is home to over 80,000 people. Gorton is clearly an area of very high deprivation, and a range of public sector and third sector organisations do exist to help address the needs of the Gorton residents. However, for many people the minimum requirements (or ‘thresholds’) necessary in order to access these services, are too high to meet. Expectations are placed upon participants which they are ill-equipped to achieve in the first instance. There is a great need for open-access services for the hardest-to-reach residents, both in terms of the ‘breadth’ and the ‘depth’ of services.

Gorton: According to the Indices of Deprivation 2010, Gorton is ranked within the bottom 1.25% of all neighbourhoods in England and Wales, for ‘total deprivation’. We currently operate a community day centre from a local church hall, which is located within an area ranked within the bottom 0.5% for ‘total deprivation’, and many of our clients are drawn from the immediate locality.

The overwhelming scale of need was evident from the first day we opened. Once we got to know residents and they began to trust us with their stories, the following themes emerged:

  • Growing up in families featuring three or four generations that have been entirely dependent on state benefits.

  • No experience of life outside the benefit system: 57% of clients have never worked, and this rises to 78% when clients who have not worked in the last 10 years are added.

  • Difficult personal experiences: mental illnesses such as depression and anxiety, high levels of personal debt, and serious drug and alcohol dependence.

  • Physical, emotional and sexual abuse or exploitation: 80% of clients have been the victim of a violent crime.

  • A history of offending: 25% of clients have a criminal conviction.

  • Homelessness: 19% of clients are homeless or living in temporary supported accommodation.

  • Being off the radar of public services: 55% of clients live alone, and 90% of parents are lone parents.

  • Negative experiences of public sector services e.g. children being taken into care.

  • Negative educational experiences: approximately 25% of clients were identified as having special educational needs when at school.

  • Very low levels of basic literacy skills: approximately 75% of clients have literacy skills below that expected of a child 10-11 years of age*.

  • Very low levels of basic numeracy: approximately 65% of clients display numeracy skills below that expected of a child 10-11 years of age*.

  • A lack of the pre-requisite skills which are identified as being key to effective learning e.g. consistent attendance, punctuality, concentration, motivation, co-operation and resilience.

  • Poor IT access and skills: approximately 85% of clients have none of the IT skills which will assist them in learning or gaining employment, e.g. word processing, using email and accessing the internet*.

*(It would not be appropriate or possible to undertake formal testing of our clients. Figures have therefore been obtained through informal assessment by a member of staff who is a trained teacher.)

In 2015, we saw an 80% increase in client crisis issues, and a 40% increase in food poverty crisis related issues dealt with at The Oasis Centre.